ISO 9000
The ISO 9000 family of standards is related to quality management systems and is used to show that a company is meeting regulatory and statutory requirements. It is a very important tool to portray to the public that a company is certified and maintain quality standards. Research by the British Assessment Bureau has shown that over 44% of their organization clients have directly benefited from having ISO 9001 standards, which gave them new clienteles. Sharma (2005) has identified an increase in operational performance in organization which gave them better financial performance.
History of ISO
The ISO 9000 series was first published in 1987 and was based on the British Standard Institute’s (BSI) BS5750 that was proposed in 1979. BSI is the world’s pioneering national standard’s body and is still in operation today.
According to their website, the history of ISO began as thus:
“The ISO story began in 1946 when delegates from 25 countries met at the Institute of Civil Engineers in London and decided to create a new international organization ‘to facilitate the international coordination and unification of industrial standards’. In February 1947 the new organisation, ISO, officially began operations.
Today we have members from 163 countries and 3 368 technical bodies to take care of standard development. More than 150 people work full time for ISO’s Central Secretariat in Geneva, Switzerland.”
ISO is the world’s largest developer of voluntary International Standards and was founded in 1947. Until now, they have published more than 19,500 international standards covering a wide range of technology and aspects.
Their name ISO is derived from the word isos which in Greek means equal, since the abbreviation for the word that it stands for, if it were, would render different abbreviations for the different major languages in Europe at that time, so they came up with ISO.
Benefits of ISO
Among the benefits are:
1) Cost savings
2) Access to new markets
3) Enhanced customer satisfaction
4) Increased market share
5) Environmental benefits
ISO 9004:2009 is the guideline document for managing for the sustained success of an organization. It is a part of the ISO family of standards. The current ISO 9004 is a replacement for the previously used ISO 9004:2000. Sustained success here can be defined as the result of an organization’s ability to achieve and maintain its objectives in the long run. The achievement of sustained success is a complex and demanding challenge in an ever-changing environment and is vital for an organization to achieve it wants to remain competitive.
How is it that sustained success can be achieved? Among the steps include:
• By meeting the needs and expectations of customers
• By the effective management of an organization
• Through awareness of the organization's environment
• By learning and improving.
ISO 9004 thus, helps by providing the organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity.
It also promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations. Apart from that, it provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. ISO 9004 also provides guidance for the systematic and continual improvement of your organization’s overall performance.
So, what are the relationships between ISO 9001 and 9004? Both are intended to be used in combination but they can also be used independently of each other. They both have similar structures in order to assist for the application of both as a pair. ISO 9001:2008 specifies requirements for a quality management system that can be used for internal application or for contractual use. It focuses on the effectiveness of the quality management system in meeting customer requirements to enhance customers’ satisfaction.
When measures to comply with ISO 9001 are introduced in your organization, you can as well go and implement ISO 9004 as well. The latter provides a wider range of objectives for a quality management system than ISO 9001for the performance of the quality management system, namely, apart from the customers, other interested parties are also considered. ISO 9004 is recommended as a guide
This International Standard promotes self-assessment as an important tool for the review of the maturity level of the organisation, covering its leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for either improvements, or innovations, or both. An extended model of a process-based quality management system incorporating the elements of ISO 9001 and ISO 9004 is given in Figure
ISO 9004:2009 is about what to do after the establishment and implementation of quality management system, to keep it going and to make sure the employer/employees and the customers continue to derive benefit from the organisation. They get a reliable supplier and the organization gets to stay in business. It also addresses one of the basic truisms of our universe: things change. Hence, the new ISO 9004, and particularly the annexes, is heavily weighted toward monitoring and periodically assessing so that you can respond to change.
The new version of ISO 9004 was structured to facilitate this quest. A thinking framework can be: “This is who we are. This is the big plan for the organisation. This is what we have to work with. This is how we do things. This is how we figure out what’s working and what isn’t. And these are the things that will allow us to still be around tomorrow—this is how we plan for our future.” Any of these can, and probably, will change over time. How the organisation handles those changes will determine your “… sustained success.”
References:
Bergenhenegouwen, L and Jong, A.D. (2002). One Hundred Frequently Asked Questions on the ISO 9000:2000 Series. Milwaukee: ASQ Quality Press.
Ehlers, D. and Martin J. (2006). Handbook on quality and standardisation in e-learning [electronic resource] New York: Springer.
Salvendy, G. (2001). Handbook of Industrial Engineering: Technology and Operations Management. Toronto: Institute of Industrial Engineers.
History of ISO
The ISO 9000 series was first published in 1987 and was based on the British Standard Institute’s (BSI) BS5750 that was proposed in 1979. BSI is the world’s pioneering national standard’s body and is still in operation today.
According to their website, the history of ISO began as thus:
“The ISO story began in 1946 when delegates from 25 countries met at the Institute of Civil Engineers in London and decided to create a new international organization ‘to facilitate the international coordination and unification of industrial standards’. In February 1947 the new organisation, ISO, officially began operations.
Today we have members from 163 countries and 3 368 technical bodies to take care of standard development. More than 150 people work full time for ISO’s Central Secretariat in Geneva, Switzerland.”
ISO is the world’s largest developer of voluntary International Standards and was founded in 1947. Until now, they have published more than 19,500 international standards covering a wide range of technology and aspects.
Their name ISO is derived from the word isos which in Greek means equal, since the abbreviation for the word that it stands for, if it were, would render different abbreviations for the different major languages in Europe at that time, so they came up with ISO.
Benefits of ISO
Among the benefits are:
1) Cost savings
2) Access to new markets
3) Enhanced customer satisfaction
4) Increased market share
5) Environmental benefits
ISO 9004:2009 is the guideline document for managing for the sustained success of an organization. It is a part of the ISO family of standards. The current ISO 9004 is a replacement for the previously used ISO 9004:2000. Sustained success here can be defined as the result of an organization’s ability to achieve and maintain its objectives in the long run. The achievement of sustained success is a complex and demanding challenge in an ever-changing environment and is vital for an organization to achieve it wants to remain competitive.
How is it that sustained success can be achieved? Among the steps include:
• By meeting the needs and expectations of customers
• By the effective management of an organization
• Through awareness of the organization's environment
• By learning and improving.
ISO 9004 thus, helps by providing the organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity.
It also promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations. Apart from that, it provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. ISO 9004 also provides guidance for the systematic and continual improvement of your organization’s overall performance.
So, what are the relationships between ISO 9001 and 9004? Both are intended to be used in combination but they can also be used independently of each other. They both have similar structures in order to assist for the application of both as a pair. ISO 9001:2008 specifies requirements for a quality management system that can be used for internal application or for contractual use. It focuses on the effectiveness of the quality management system in meeting customer requirements to enhance customers’ satisfaction.
When measures to comply with ISO 9001 are introduced in your organization, you can as well go and implement ISO 9004 as well. The latter provides a wider range of objectives for a quality management system than ISO 9001for the performance of the quality management system, namely, apart from the customers, other interested parties are also considered. ISO 9004 is recommended as a guide
This International Standard promotes self-assessment as an important tool for the review of the maturity level of the organisation, covering its leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for either improvements, or innovations, or both. An extended model of a process-based quality management system incorporating the elements of ISO 9001 and ISO 9004 is given in Figure
ISO 9004:2009 is about what to do after the establishment and implementation of quality management system, to keep it going and to make sure the employer/employees and the customers continue to derive benefit from the organisation. They get a reliable supplier and the organization gets to stay in business. It also addresses one of the basic truisms of our universe: things change. Hence, the new ISO 9004, and particularly the annexes, is heavily weighted toward monitoring and periodically assessing so that you can respond to change.
The new version of ISO 9004 was structured to facilitate this quest. A thinking framework can be: “This is who we are. This is the big plan for the organisation. This is what we have to work with. This is how we do things. This is how we figure out what’s working and what isn’t. And these are the things that will allow us to still be around tomorrow—this is how we plan for our future.” Any of these can, and probably, will change over time. How the organisation handles those changes will determine your “… sustained success.”
References:
Bergenhenegouwen, L and Jong, A.D. (2002). One Hundred Frequently Asked Questions on the ISO 9000:2000 Series. Milwaukee: ASQ Quality Press.
Ehlers, D. and Martin J. (2006). Handbook on quality and standardisation in e-learning [electronic resource] New York: Springer.
Salvendy, G. (2001). Handbook of Industrial Engineering: Technology and Operations Management. Toronto: Institute of Industrial Engineers.
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